Ever notice someone’s withdrawn, quiet, or clearly bothered—but when you ask “what’s wrong?” they shut down even more? You’re not alone. Most people approach these moments with good intentions but terrible execution, and it backfires every time.
In this episode, Brett breaks down why the classic “what’s wrong?” or “are you okay?” almost never works—and what to do instead. You’ll learn how to frame your approach so people actually feel safe opening up, rather than defensive or interrogated.
What You’ll Learn:
∙ Why asking “what’s wrong?” triggers defensiveness and makes people clam up
∙ The psychological principle behind why people withdraw when confronted directly
∙ How to lead with intent so your concern lands as care, not criticism
∙ Specific language frameworks to use with a spouse, colleague, or team member who seems off
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TRANSCRIPTION
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